International Clinical and Medical Case Reports Journal (ISSN: 2832-5788) | Volume 2, Issue 12 | Research Article | Open Access

Impact of Geriatric Medical Centers’ Healthcare Service Quality on Older Patients’ Satisfaction

Samer H Sharkiya *

Faculty of Graduate Studies, Arab American University, Jenin

*Correspondence to: Samer H Sharkiya  

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This study aim to explore the experiences and expectations of people aged 65 years and above regarding ageing and health services, and the factors that might improve the quality of care services for geriatric patients. The study employs a quantitative exploratory approach. Older people from communities in Medical centers in Israel. Questionnaires were distributed to 200 patients, 180 questionnaires were received, and 20 questionnaires were excluded. The study’s sample was 180 older patients. The study results show that there is an impact of health care services quality on older people’s satisfaction, there were no changes in patient perceptions of health service quality aspects linked to any of the demographic variables (age, gender, income, education). The study recommends geriatric medical centres’ administration to continue their commitment to providing medical services to patients in a timely manner. Furthermore, healthcare personnel must do their utmost to provide the patients with person-centered care. Geriatric medical centers need to give more attention to patients’ problems, better response to patients’ complaints, and pay special attention to their care.


Healthcare quality; Patient satisfaction; Geriatric medical centers; Quality dimensions


Samer H Sharkiya. Impact of Geriatric Medical Centers’ Healthcare Service Quality on Older Patients’ Satisfaction. Int Clinc Med Case Rep Jour. 2023;2(12):1-13.