International Clinical and Medical Case Reports Journal (ISSN: 2832-5788) | Volume 4, Issue 8 | Research Article | Open Access
Joanna Jasińska*
Warsaw Medical University named Tadeusz Kozluk, Poland
*Correspondence to: Joanna Jasińska
Fulltext PDFBackground: Satisfaction with medical services is one of the basic indicators of the quality of healthcare. Patient satisfaction studies play an important role in assessing the effectiveness of healthcare systems, identifying areas for improvement and introducing innovations. In recent years, there has been a noticeable increase in the overall level of satisfaction of patient needs in some regions and healthcare sectors. This is often due to the introduction of technological innovations that improve access to medical care, shorten the waiting time for test results or enable remote consultations.
Objectives: The aim of the work is to indicate research problems related to the availability and satisfaction with medical services
Material and Methods: Materials and methods. The study was conducted using the diagnostic survey method. The study was conducted in 2024. All calculations and graphs were performed using SPSS version 26 and Excel spreadsheet. To verify the significance of differences between two independent groups, the Mann Whitney U rank test was used, and for comparisons in more than two groups, the Kruskal-Wallis test (H) was used. Statistical inference was performed at a standardized significance level of p<0.05.
Results: The overall satisfaction rating is the sum of the answers to all survey questions. The higher the number of points, the higher the patient satisfaction. The maximum number of points that the respondents could award was 70 points. The average rating was 60.1 points (SD=10.31). The lowest rating recorded among the respondents was 15 points (N=1), and the highest was 65 points (N=64). It is worth noting that these ratings were made by 64% of the respondents, which means very high satisfaction with the services provided in the surveyed facility. Women and men do not differ in their ratings of satisfaction with the services of the primary healthcare facility (U=1153; p>0.05
Conclusions: The results of the patient opinion survey indicate the need for a conscious, individualized approach to the patient depending on gender, age, and education, aimed at optimizing the effects of treatment. In our own study, the sense of security and respect for personal dignity during a visit to the treatment room was assessed by respondents as: definitely good - 78% and rather good - 11%, but 2% of respondents did not accept the level of security. The results of our own research showed that gender, age, and patient education did not differentiate the assessment, quality of medical services, and their availability.
Medical service; Management of access to medical services; Satisfaction with medical services
Joanna Jasińska. Patients in the Medical Services Market, Research on the Availability and Satisfaction With Medical Services. Int Clinc Med Case Rep Jour. 2025;4(8):1-11.